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Customer care

Complaints Policy

Explain how customers raise a complaint, expected response times, escalation, evidence handling and any independent resolution route.

Complaints Policy

Explain how customers raise a complaint, expected response times, escalation, evidence handling and any independent resolution route.

Purpose

This page is a design-ready placeholder. Replace it with business-specific, professionally reviewed wording before launch.

Clear and accessible

Keep important rules easy to find from competition pages, checkout, account records and the site footer.